Privacy Policy - Southlinks Estate

Data Privacy Policy

Last Updated: Our Privacy Policy was last updated on July 05, 2024.

I. Introduction

Height Realty, Inc., including its employees, staff, agents, representatives, corporate officers, subsidiaries, affiliates, and related companies (“HRI”, “we”, “our”, or “us”), which shall be collectively known as “the Company”, value your privacy and is committed to safeguarding your personal data in accordance with the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and other relevant data privacy rules and regulations in the Philippines.
This Data Privacy Policy explains how we collect, use, disclose, store, process, and protect your personal data when you visit our website, engage with our services, or interact with us in any other capacity. We encourage you to read this policy carefully to understand how we handle and secure your personal information. By visiting this website and using our services, you agree to the collection and use of personal information in accordance with this policy.

II. Definition of Terms

For purposes of this Data Privacy Policy, the following terms shall have the following respective meanings:

Personal Information, as provided under the DPA, refers to any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual. In this policy, Personal Information may also be referred to as personal data.
Child shall refer to an individual under the age of eighteen (18).
Services shall refer to the real estate services and other related offerings provided by the Company, including visiting this website.
Data Subject shall refer to an individual whose personal information is collected, stored, used, and processed.
Cookie shall refer to a small file that is stored in your computer or mobile device by your web or mobile browser data storage when you visit our website.

III. Collection of Personal Information

We collect your personal information in the course of, or incidental to providing our Services to you. We collect personal information directly from individuals or through their authorized representatives in the following ways:

Website Interaction: when you visit our website, request information, or submit inquiries or feedbacks.
Real Estate Transactions: When you purchase, acquire, or rent properties managed by us.
Social Media: When you interact with us on our social media platforms.
Premises Visits: When you visit our physical locations.
Communication Channels: When you contact us via email, phone, or communicate with us in person through our employees and agents.
Other Methods: Through any other means with your consent.

The types of personal information that we may collect depend on the circumstances of collection and the nature of the service requested or transactions undertaken. The personal information we collect may include the following:

Basic personal details like your name, civil status, sex, age, birthday, address, and contact numbers as part of our transactions and dealings with you.
Financial information like credit and debit card details when you make purchases or avail of our services.
Cookies and other similar technologies when you visit our website.
Online behavior data when you browse our website or engage with us on our social media platforms.
CCTV photos and videos when you visit our premises.
Any information you submit to our sales personnel, account management, or customer relations agents for record updates, queries, requests, surveys, events, or promotions.
Other information that you voluntarily share with us.

If you provide information about someone else, such as your child or your spouse, you confirm that you have the authority to do so and have obtained their consent for us to process and use their personal information in accordance with this privacy policy. If you are a parent or legal guardian and believe that your child or a person under your guardianship is using our website and services without your consent, please contact us through the information provided under Section XIV to request the deletion of any information provided by such person. We reserve the right to ask you for verification of your relationship before honoring the request.

IV. Use of Personal Information

We use the personal information we collect for the following purposes:

To operate our business;
To deliver our products and services;
To provide and maintain our services;
To improve our services and customer experience;
To protect our legitimate business interests;
To respond to queries, requests, and complaints from buyers, clients, and potential clients;
To send personal newsletters, announcements, invitations, marketing or promotional materials, and other information that may be of interest to you;
To monitor and analyze the usage of our services;
To develop insights into your preferences and interests;
To ensure your safety and security;
To comply with legal and regulatory requirements; and
For any other purpose with your consent.

We will only use your personal information as described in this policy. Our employees, authorized representatives, third parties, affiliates, and service providers, are obligated to comply with the applicable data privacy laws and regulations in the Philippines.

V. Sharing of Personal Information

We may disclose and share your personal information to execute or perform processes related to the purposes outlined in this privacy policy to the following parties:

Employees, Staff, and Authorized Representatives within Our Company 
Your personal information may be shared to employees, staff, and other authorized representatives within our Company, including our affiliates, subsidiaries and/or related companies, to pursue our legitimate business interests, fulfill the purposes described in this policy, comply with legal and/or regulatory obligations, and to provide you with our Services.
Third-Party Vendors or Service Providers  
Your personal information may be shared with third party vendors, service providers, and/or contractors, including their subcontractors, who provide services on our behalf, such as payment processing, data analysis, customer service, and marketing assistance. All third parties with whom we share personal data are required to use it in a manner consistent with this Privacy Policy.
Other Companies  
We reserve the right to transfer your personal information in the event of a merger, acquisition, sale, or transfer of all or any portion of our business or Company. If we engage in such merger, acquisition, sale, or transfer, we will make reasonable efforts to direct the recipient to use your personal information in a manner consistent with this Privacy Policy.
Government Entities and Regulatory Bodies  
We may share your personal information with government entities and regulatory bodies, including law enforcement agencies, if such disclosure is:
1. required by subpoena, law, or other legal process;
2. necessary to assist law enforcement or government agencies;
3. necessary to investigate violations of or otherwise enforce our contracts, policies, terms and conditions;
4. necessary to protect us from legal action or claims from third parties; and/or
5. believed to be necessary to protect against harm or interfere with our rights, the rights of our users, employees, subsidiaries, affiliates, related
6. companies, or the general public, or if our services are being used in violation of legal or personal rights.
Any Other Party with your Consent  We may provide your personal data to other parties with your explicit consent, such as when you request to move or transmit your personal data to another entity.

VI. Retention of Personal Information

We will retain your personal data only for as long as it is necessary and relevant for the purposes set out in this Privacy Policy. We will also retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. Thereafter, we will dispose of your personal data in a secure manner that would prevent further processing, unauthorized access, or disclosure to any other party or to the public. However, please note that we may need to retain certain data for recordkeeping, audit, or legal/regulatory purposes and/or to complete any transactions you initiated prior to requesting a change or deletion. Access to such data shall be restricted on a need-to-know basis, in accordance with applicable laws and regulations.

VII. Protection of Personal Information

We implement appropriate organizational, physical, and technical security measures in collecting, processing, transmitting, storing, and disposing your personal information to protect it against unauthorized access, alteration, disclosure, or destruction. These measures include securing documents containing personal information, requiring employees, representatives, third parties, service providers, and contractors, among others, to sign non-disclosure agreements, and restricting access to authorized personnel who need the information to perform their duties in accordance with the purposes outlined in this policy.
Additionally, we encrypt personal data transmitted via our website using secure sockets layer (SSL) to protect it during transmission and store personal data in servers located in secure environments. However, despite these reasonable measures, we cannot guarantee complete cyber security. Therefore, we recommend that you use up-to-date antivirus software and updated web browsers to enhance your online security and protect against online threats such as phishing.
If you have reason to believe that your personal information has been compromised or your use of the website and/or Services is no longer secure, please contact our Data Protection Officer through the contact information provided under Section XIV.

VIII. Rights under the Data Privacy Act

As a data subject, you have the following rights under the Data Privacy Act of 2012:

Right to be Informed – You have the right to be informed of what personal information we collect from you, how it is processed, and for what purposes.
Right to Access – You have the right to request reasonable access to your personal information, subject to the Company’s internal procedures. We, however, reserve the right to charge reasonable fees, especially if providing such data poses challenges due to its volume.
Right to Rectification – You have the right to request corrections to your personal information if it is inaccurate or incomplete.
Right to Damages – You have the right to be compensated for any damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal information.
Right to Data Portability – You have the right to obtain a copy of your personal data and request to move, copy, or transmit it to other entities in a portable and commonly accessible format, subject to the Company’s internal procedures.
Right to Object – You have the right to object to the processing of your personal information unless such processing is necessary for carrying out our day-to-day business functions or based on compelling legitimate grounds. You also have the right to withdraw any consent previously given for the processing, use, and/or sharing of your personal data.
Right to Erasure or Blocking – You have the right to suspend, withdraw or order the blocking, removal, or destruction of your personal information unless it is still necessary for the purpose for which it was collected, we are legally required to retain it, or it is relevant to a legal dispute.
Right to Damages – You may seek compensation for any damage incurred due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of personal information.
Right to be Informed of Data Breaches – You have the right to be notified if a data breach occurs that may compromise your personal information.
Right to File a Complaint – You have the right to file a complaint with the National Privacy Commission if you feel that your personal information has been misused, maliciously disclosed, or improperly disposed, or that any of your data privacy rights have been violated.

To exercise your rights, please contact our Data Protection Officer using the contact information provided in Section XIV below. We may require proof of identity before responding to any requests. We will respond to your request within a reasonable timeframe and provide access in the manner requested, unless it is unreasonable or impracticable for us to do so.

IX. Governing Law

This privacy policy shall be governed by and construed in accordance with the laws of the Philippines. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts in Metro Manila, Philippines, to the exclusion of all other courts.

X. Collection and Processing of Personal Information from Outside the Philippines

Our Company is a corporation registered in the Philippines and our data processing operations primarily take place in the Philippines. By visiting our website and using our Services, you recognize and agree that Philippine laws will govern the collection, transfer, processing, use, and storage of your personal data, in accordance with the Philippine Data Privacy Act of 2012 and other applicable laws, rules, and regulations. You further acknowledge that the data protection standards in the Philippines may not be equivalent to, and/or may be less comprehensive than those in the country where you reside and/or where you are a citizen.

XI. Cookies and Similar Technologies

We use cookies and similar technologies to improve your browsing experience on our website. These technologies help us understand how you use our website and allow us to personalize your experience. Unless you adjust your browser settings, we will issue cookies when you interact with our website. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect some features of our website which could prevent you from taking full advantage of our services or site features.

XII. Links to Third-Party Sites

Our website may include links to websites or services operated by third parties, including social media platforms. This Privacy Policy does not extend to such third-party websites or services. We recommend that you read the privacy statements of any other sites that you visit as we have no control over and are not responsible for the privacy practices of those sites.

XIII. Changes to the Privacy Policy

We reserve the right to update, amend, or modify this Privacy Policy at our discretion from time to time. If we make any changes, we will notify you by revising the “Last Updated” date at the top of this privacy policy. In some cases, we may provide additional notice, such as sending you an e-mail. Your continued use of our website, and Services after we have notified you of changes to this policy indicates your consent to such changes.

XIV. Contact Us

If you have any comments, concerns, or questions about this privacy notice, or if you wish to exercise your rights as a data subject, you may reach us through:

Data Protection Officer
Name: Eden Mae M. Galas
Phone Number: +63 917 629 9659
Address: Southlinks Clubhouse, Southvale Drive, Barangay Almanza Dos, Las Piñas City